Operations Manager UK

UK | Reporting to: UK Country Manager

Full-time | Field-based role (regular store visits required)

ABOUT US

Founded in November 2018 from the dream of two friends to “nourish the world with positivity and well-being”, Poke House is one of the fastest-growing fast-casual brands in Europe.

Today, we operate 180+ locations across nine countries (Italy, UK, Spain, France, Portugal, Austria, Belgium, Romania and the US), combining digital innovation with modern restaurant operations.

As we continue strengthening our UK operations, we are looking for an Operations Manager UK to support performance and ensure consistent execution across our restaurants.

ABOUT THE ROLE

Reporting to the UK Country Manager, the Operations Manager UK plays a key role in supporting the day-to-day performance of company-owned stores across the UK.

This is a hands-on, field-based role focused on execution, operational consistency and KPI follow-up. You will work closely with Store Managers to ensure brand standards, operational processes and performance targets are met.

This role is ideal for someone who thrives in fast-paced environments, enjoys being present in stores, and is motivated by continuous operational improvement.

WHAT YOU’LL BE DOING

• Support the execution of operational standards across UK restaurants
• Work closely with Store Managers to monitor and improve performance across key KPIs (sales, labour cost, food cost, customer satisfaction)
• Conduct regular store visits to ensure operational consistency and compliance with brand standards
• Follow up on action plans to improve underperforming stores
• Support workforce planning and labour optimisation in collaboration with Store Managers
• Ensure compliance with UK food safety, hygiene and health & safety regulations
• Monitor stock management practices, waste levels and inventory accuracy
• Support the implementation of HQ initiatives (menu updates, digital tools, operational guidelines)
• Assist with performance reporting and KPI tracking
• Collaborate with cross-functional teams (Marketing, HR, Finance, Supply Chain) to ensure smooth operations
• Contribute to training and onboarding initiatives for store teams
• Foster a culture of accountability, teamwork and customer focus across stores

REQUIREMENTS

• 4–6 years of experience in operations within food retail, QSR or hospitality
• Experience supporting multi-site environments
• Strong knowledge of UK food safety and hygiene regulations
• Good understanding of labour planning and cost control fundamentals
• Hands-on mindset and willingness to spend significant time in stores
• Strong communication and relationship-building skills
• Comfortable working with KPIs and operational data
• Familiarity with POS systems and restaurant management tools
• Fluent English; other european languages are considered a plus.

WHAT WE OFFER

• A dynamic and fast-growing international environment
• Strong exposure to multi-site operations
• Career growth opportunities within an expanding European group
• Competitive compensation aligned with experience
• Employee discounts and benefits