Operations Manager

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This job is with BBC, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly.
JOB DETAILS
JOB BAND: C CONTRACT TYPE: 12 Month Fixed Term Contract - Full Time - Shift DEPARTMENT: Technology Operations LOCATION: London - New Broadcasting House PROPOSED SALARY RANGE: £40,500 - £50,500 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.
PURPOSE OF THE ROLE
Engineering Operations is part of BBC Engineering. The department actively helps BBC programme makers create and deliver great content across Radio, TV and Online.
Engineering Operations is principally responsible for supporting live and recorded programme output all day, every day. As a support department our role is to make life as easy as possible for those using the BBC's technology, while minimising the amount of licence that is consumed in doing so.
WHY JOIN THE TEAM
Our teams support studios and other production facilities, digital production systems, broadcast infrastructure as well as personal computing devices across the BBC's UK and international offices. We are also responsible for operational switching and monitoring live and pre-recorded BBC output as well as a wide range of other production support services.
This dayside role works as part of a shift-working team providing 24 hour operational support, incident management and stakeholder communication for a range of BBC platforms and services.
YOUR KEY RESPONSIBILITIES AND IMPACT:
The prime responsibility of the role is to provide 24/7 IT Support as a member of the Engineering Operations CAS Team within W1 and across other London offices. The department actively helps BBC programme makers create and deliver great content across radio, TV and online.
Based in a dayside or a 24/7 shift which covers nights and weekends the team supports a range of BBC platforms including Windows, MAC and MDM both on site and remotely for our International BBC Bureaux, undertaking a mixture of: 1st line support calls, typical 2nd line IT desk visits, User Admin requests and also a customer facing Laptop Clinic. The role reports back to the Team Leader bringing their attention to any issues encountered during the course of the shift that requires escalation in order that they can assist in reaching a satisfactory resolution.
Work involves end-to-end business support for systems and applications for the related Editorial/Production and Development teams, ensuring duties are performed efficiently, safely and to a consistently high standard.
YOUR SKILLS AND EXPERIENCE
As an Operations Engineer, you will have:
• Strong experience of working with Microsoft Active Directory and SCCM administration in an operational business environment. • Strong experience of supporting Microsoft Windows Workstation Windows 7 and 10 in an operational business environment. • Strong experience of troubleshooting software and hardware issues on Windows based desktops and laptops. • Experience of Microsoft Office products including strong knowledge of Outlook configuration in an operational business environment. • Knowledge of support centre call logging systems. • Experience of installation, configuration and troubleshooting of laptops with a strong emphasis on remote access via broadband and wireless connections. • Experience of training novice users in operating technical equipment and software applications.
ESSENTIAL CRITERIA
Experience managing Network issues Knowledge of Windows & Mac OS Experience using Cool Edit/Adobe Audition Knowledge of Apple IOS in a support environment Ability to support remote workers using a number of applications.
OTHER SKILLS DESIRED:
An understanding of the use of content management systems in large internet sites. Strong understanding of Intel based hardware. Knowledge and understanding of security issues in a large corporate networked environment. Knowledge of TCP/IP over Ethernet networks
Extra Information
To ensure that the provisions of the Health and Safety at Work Act, Working Time Directive and other workplace related legislation are observed. Responsible for ensuring that all work is carried out in accordance with a safe system of work and that the requirements of statutory and BBC safety regulations are fully met including adherence to the BBC Health and Safety Policy.
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Location:
London
Job Type:
FullTime
Category:
Manager, Operations Manager, Management, Operations

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