Operations Manager

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Job Description

My client is a large Tier 1 Maintenance Contractor are looking for an Ops Manager .

We are seeking an exceptional General Manager – Head of Operations to drive performance, operational excellence, and customer satisfaction across a large and diverse geographical area spanning the M4 corridor, Hampshire and London.

About the Role

Leading a team of up to 200 colleagues, you’ll set the strategic direction, ensure financial performance, and embed a high-performance culture that places customer experience at the heart of everything delivered.

This is a senior leadership role requiring strong commercial acumen, operational expertise, and the ability to inspire and develop large teams.

Key Responsibilities

  • Lead and manage delivery of repairs, voids and planned works
  • Oversee branch performance, ensuring P&L delivery meets or exceeds budget
  • Drive operational efficiency, productivity and KPI performance
  • Implement robust governance, risk management and compliance controls
  • Conduct structured monthly performance reviews
  • Manage cost control, WIP, debt and operational outputs
  • Align operational and financial processes to strategic objectives
  • Build and maintain strong client and stakeholder relationships
  • Champion a customer-first culture across all activities
  • Lead, mentor and develop a team of up to 200 staff
  • Foster a collaborative, accountable and high-performance working environment

What We’re Looking For

✔ Proven experience delivering large-scale housing repairs and maintenance contracts

✔ Minimum 2 years’ experience in a senior managerial role within the social housing sector (local authorities/property services)

✔ Strong leadership, mentoring and people development skills

✔ Commercially astute with experience managing P&L responsibility

✔ Excellent organisational and time management capabilities

✔ Ability to analyse performance data and drive informed decision-making

✔ Strong communication skills with the ability to engage diverse teams and stake

INDWHITE

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Location:
Ealing
Job Type:
FullTime
Category:
Business

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