Who We Are Were a seasoned startup with a bold vision, to redefine rural dining through an authentic steak barn and farm shop experience rooted in quality, sustainability, and local charm. Built on a foundation of farm-fresh produce and traceable butchery, our concept blends rustic appeal with modern operations. We're assembling a passionate leadership team to deliver a warm, memorable experience from day one both at the table and on the shelves. This is a fantastic opportunity for a confident strategic individual who thrives in a fast paced, high expectation environment and has the experience managing large scale multi-disciplinary hospitality and retail. About the Role As Operational Manager, youll be the heartbeat of the business leading daily operations and shaping our culture. Your responsibilities include: Leading and inspiring front-of-house staff to deliver exceptional service across both the steak barn and farm shop Managing rotas, recruitment, training, and team development for a multi-functional team, including retail and hospitality staff Overseeing inventory, supplier relations, and budgeting Ensuring health & safety compliance and food hygiene standards in high-volume settings Handling customer feedback with professionalism, both in dining and retail environments Collaborating with the founders on marketing, events, and strategy for a venue catering to 200+ covers, seasonal functions, and retail launches Coordinating logistics and shift planning for busy weekends, private hire events, and peak trading days Supporting the day-to-day operations of the farm shop, including sourcing, merchandising, and customer experience initiatives About You Were looking for a seasoned operator who thrives in dynamic, customer-focused environments and knows how to lead with both strategy and heart: Extensive experience managing high-volume hospitality venues (ideally 150+ covers) and/or multi-outlet operations Proven leadership in building, training, and motivating diverse teams across both retail and restaurant settings Operational expertise in inventory control, supplier negotiation, and cost management with a sharp eye for margins and quality Strong organisational skills to handle complex rotas, event logistics, and seasonal fluctuations Excellent communication and customer service instincts, with the ability to resolve issues calmly and professionally Tech-savvy mindset, comfortable with POS systems, scheduling tools, and basic financial reporting Adaptability and initiative to thrive in a fast-paced startup environment where no two days are the same Passion for local produce, sustainability, and community engagement someone who understands the value of provenance and storytelling in both food and retail

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