We are a fast-growing Alternative Payment Method (APM) provider a global footprint across India, the Middle East, Europe and South America, preparing for expansion into the UK. Our mission is to build secure, seamless, and accessible digital payment infrastructure across borders.

Role Overview

We are Currently recruiting for an industry experienced Operations Manager to be based in our UK office. The Operations Manager will be responsible for overseeing and optimising end-to-end operational processes across the UK payments business. This role ensures seamless day-to-day operations, adherence to FCA regulatory standards, effective safeguarding of customer funds, and strong operational governance.

The ideal candidate has deep experience in PSP/e-money environments, understands UK payments infrastructure, and is comfortable working in a fast-paced, scaling fintech.

Key Responsibilities

Operational Management

• Oversee daily operations across payment processing, settlements, reconciliations, merchant support, and transaction monitoring workflows.
• Ensure high levels of operational efficiency, accuracy, and compliance across all processes.
• Manage relationships with acquiring banks, payment partners, technology providers, and key third-party vendors.
• Drive SLA performance, operational KPIs, and continuous improvement initiatives.

Regulatory Compliance & Safeguarding

• Lead the safeguarding process to ensure full compliance with FCA requirements under the Payment Services Regulations (PSRs) and Electronic Money Regulations (EMRs).
• Oversee segregation of customer funds, safeguarding account reconciliation, and maintenance of safeguarding procedures.
• Work closely with Compliance, Finance, and Legal to ensure all operational controls meet regulatory expectations.
• Support internal and external audits, including FCA thematic reviews.

Risk & Governance

• Identify operational risks, implement controls, and ensure issues are promptly escalated and remediated.
• Maintain robust documentation including SOPs, risk registers, business continuity plans, and incident logs.
• Drive operational readiness for new products, markets, and regulatory changes.

People & Stakeholder Management

• Manage and mentor operational staff across payments, settlements, and support functions.
• Collaborate with Product, Technology, Finance, Compliance, and Commercial teams to ensure aligned execution.
• Champion a culture of accountability, operational excellence, and regulatory discipline.

Required Experience & Qualifications

• Minimum 5–7 years’ operations experience within a UK PSP, e-money institution, or regulated fintech.
• Proven experience managing FCA safeguarding, including safeguarding accounts, daily/weekly reconciliations, and end-to-end safeguarding controls.
• Strong understanding of PSRs, EMRs, and FCA expectations for operational governance.
• Hands-on knowledge of UK payments ecosystems (Open Banking, Faster Payments, CHAPS, card acquiring, BIN sponsorship, issuing, etc.).
• Experience leading operational teams in high-growth fintech environments.
• Excellent analytical, problem-solving, and process-improvement skills.
• Strong communication skills and ability to work cross-functionally.

Preferred

• Experience with EMI/Small EMI frameworks.
• Exposure to fraud management, AML operations, or financial crime processes.
• Knowledge of ISO standards (ISO 27001), PCI-DSS, or operational resilience frameworks.