Operations Manager

New Yesterday

Job Description

Join a fast-paced, dynamic environment at the heart of the beauty and wellness industry. This is a key role driving excellence across operations, logistics, and B2B wholesale fulfilment.


The Role

We’re looking for a confident and experienced Operations Manager to lead a collaborative team and oversee the smooth running of all order processing and dispatch operations. This is a hands-on role where you’ll work closely with internal teams, warehouses, and sales to ensure an exceptional customer experience and continuous improvement across the board.


Key responsibilities include:

  • Leading and managing the Operations team, assessing workloads and allocating accounts
  • Managing and developing the team through weekly catch-ups and tailored development plans
  • Managing the full operational process, responding to follow-up queries and customer needs
  • Maintaining strong working relationships with warehouse partners and improving fulfilment processes
  • Updating warehouse teams on B2B requirements such as kitting and reworks
  • Overseeing order fulfilment, export documentation, and compliance paperwork
  • Acting as the point of escalation for urgent issues and key projects
  • Collaborating with the Head of Operations on system and warehouse improvements (e.g. EDI integration)
  • Supporting credit control with account reconciliation
  • Working with the Ecommerce team to resolve stock/order issues and reduce web errors
  • Creating reports to monitor open orders and support wider business decisions
  • Providing weekly updates on operational performance and ongoing projects
  • Supporting Sales teams across various territories and planning seasonal product launches
  • Driving the S&OP process through post-activity evaluations


How You’ll Dazzle Us

  • You’ve got proven experience managing operational teams within a fast-moving business
  • You’re a strong communicator who builds trusted relationships across departments
  • You thrive under pressure, love improving processes, and have a sharp eye for detail
  • You’re confident using ERP systems (such as SAP or Business Central)
  • You take ownership and have a proactive, solution-focused mindset
  • You’re comfortable reporting to senior leadership and contributing to business-wide strategy
  • Your time management and organisational skills are second to none
  • You’ve got experience working across B2B, wholesale and ecommerce functions

Apply
Location:
London
Job Type:
PartTime
Category:
Business

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