Operations Manager

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Operations Manager Fleet Management Job Market Insurance / Claims / Credit Hire Operations Manager Fleet Management About the role Responsible for managing the operational aspects of the hire car provision business, ensuring seamless service delivery, compliance with regulations, and continuous improvement in efficiency and customer satisfaction. This role requires strong leadership skills, a keen eye for detail, and the ability to adapt to a fast-paced, customer-focused environment. Operations Manager Key Duties Manage the management team and oversee daily operations, including fleet management, maintenance schedules, and vehicle dispatch. Drive referral conversions by actively following up on hire referrals through timely communication, personalised offers, and clear information to encourage confirmed bookings. Handle bookings, check-ins, returns, and respond to customer inquiries or complaints. Develop and implement operational policies and procedures to ensure efficiency and consistency. Monitor key performance indicators (KPIs) to track performance and identify areas for improv...
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Location:
Birmingham
Salary:
not provided
Category:
Management & Consultancy

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