Operations Manager – Social Housing Refurbishment & Maintenance Location: Eastbourne (East Sussex) Salary: £90,000 – £100,000 (including car allowance) + 10% bonus + private healthcare Sector: Social Housing | Repairs & Maintenance | Voids Start: Immediate/ASAP Operations Manager required for a leading UK main contractor delivering long-term Social Housing repairs and maintenance contracts in Eastbourne. This is a senior leadership role overseeing a pure R&M contract (50% voids, 50% repairs & maintenance) with secured work for up to nine years, valued at over £15m. No roofing programmes, no major window schemes, minimal scaffolding — this is core internal and planned maintenance delivery. You will take full operational control of the contract, managing: * Two Contracts Managers * Six Supervisors * 60 Direct Operatives * Commercial team of four This is not a scheduling role. You must understand how to drive margin, control cost, manage KPIs and deliver profitable contracts within Social Housing frameworks. Commercial awareness is non-negotiable. The Role * Full operational leadership of Social Housing repairs and maintenance and voids contracts * Drive performance across void turnaround, planned works and day-to-day maintenance * Manage operational teams while working closely with the commercial function * Ensure KPIs, SLAs and client expectations are consistently exceeded * Protect and improve contract margin Requirements * Proven experience in Social Housing repairs & maintenance * Strong background across voids, planned maintenance and internal refurbishment / repairs * Track record of delivering profitable R&M contracts * Commercially astute, KPI driven and performance focused * Currently an Operations Manager or Senior Contracts Manager ready to step up Package * £90,000 – £100,000 (including car allowance) * Up to 10% bonus * Bupa family healthcare * Long-term secured work stream This is a genuine long-term opportunity with stability, scale and autonomy. If you are commercially sharp, operationally strong and understand Social Housing R&M inside out, this role will suit you