Location: Dartford, BR8 Salary: £30,000 - £40,000 Working Hours: Monday- Friday Job Code: MJ2083 Operations Manager We are seeking a highly motivated Operations Manager to oversee operations for 15-20 sites located throughout London and South London. While the role is based out of the Hatfield office, a significant part of your time will be spent on-site, acting as a crucial link between operations teams and clients. The primary objective of this role is to support and mentor teams to deliver a consistent, high-quality service. Your success will be directly measured by your ability to foster strong client relationships and ensure business retention. Key Responsibilities: * Provide hands-on management and support to operational teams, both on-site and through administrative duties. * Conduct timely, face-to-face quality audits with clients to ensure satisfaction and maintain strong relationships. * Monitor contract budgets, identifying and rectifying any overspending or inaccuracies. * Serve as the main point of contact between operations teams and the office, ensuring a clear line of communication and completing KPI reports for key clients. * Proactively manage customer complaints and site issues to find effective resolutions and prevent contract terminations. * Oversee all site compliance and safety certifications. Manage HR cases to mitigate legal risks and protect the brand's reputation. * Assist the sa...