We are currently recruiting for an exciting opportunity as an Operations Manager to join a growing and dynamic team based in Hertfordshire. This role offers the chance to be at the centre of a thriving business, supporting the full lifecycle of order fulfilment, from supplier coordination to client communication and logistics management. The client is renowned for delivering comprehensive end-to-end procurement, supply chain management, logistics and financial solutions. The client boasts a global network, with offices in Europe, America, and Asia.

You will work closely with internal departments and external partners to ensure seamless delivery of goods and services, troubleshoot issues, and keep everything moving swiftly and efficiently. The successful candidate will drive negotiations with third-party service providers that assist with completing a job to the best possible standards. This role is perfect for someone detail-oriented, proactive, and eager to grow within a busy operations environment.

You will be responsible for raising purchase orders through the company's processes, initiating the supply chain by placing orders with suppliers, and ensuring timely order processing. A key part of the role includes investigating and resolving discrepancies raised by clients, suppliers, or internal teams, as well as escalating any ongoing issues to senior management for a swift resolution. This is a role where you will be required to go above and beyond for your clients, so a certain level of professionalism and a customer service mindset will be paramount. You will report to the Director, and work alongside a growing team of 7.

This is an office-based position that is situated in Hertfordshire. Due to the location of the office, this role would be commutable from Hemel Hempstead, Watford, Amersham, St Albans, Beaconsfield, Uxbridge, Barnet, High Wycombe, Borehamwood & Welwyn Garden City. The role offers a generous salary, as well as a yearly discretionary bonus.

Zero Surplus is one of the UK’s premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK.

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