Operations Planner

3 Days Old

Job Title: Operations Support - Resource Planner Location: Warwick Contract Type: Permanent, Full-Time (40 hours per week) Salary: £28,193 per annum
Shift Pattern:
Rotating shifts scheduled in advance, including:
Monday to Friday: 07:30-16:30, 08:00-17:00, 09:00-18:00, 10:00-19:00
Saturdays: 08:30-14:00 (1 in 3 rotation)
Shifts will be adjusted accordingly during weeks with Saturday work to maintain a 40-hour work week.
About the Role
We're looking for a proactive and organised Resource Planner to join our Operations Support team. In this role, you'll be responsible for optimising the daily schedules of our field engineering workforce, ensuring customer appointments are met in line with service level agreements.
You'll act as a key point of contact for engineers and team managers, providing real-time support and helping to resolve scheduling issues efficiently and professionally.
Key Responsibilities
Manage and optimise field workforce schedules using advanced planning systems
Handle inbound calls, emails, and chats promptly and professionally
Communicate with customers regarding appointment changes or delays
Order parts and coordinate logistics to ensure engineers are fully equipped
Create follow-up visits and manage parts orders from internal/external suppliers
Monitor and export engineer workloads to maximise efficiency and minimise travel
Support same-day planning to meet service levels and reduce broken commitments
Adapt to daily operational challenges and ensure optimal resource utilisation
Monitor and manage jobs at risk of delay (Jeopardy Management)
About You
To succeed in this role, you'll need:
Experience with scheduling and planning systems
A solution-focused mindset and the ability to stay calm under pressure
Strong multitasking and communication skills
Excellent PC skills, including Microsoft Word and Excel
Experience with internal systems (advantageous but not essential)
What's in it for You?
Competitive salary with performance-based incentives
Up to 5 weeks of annual leave plus UK bank holidays
Option to purchase additional holiday
Contributory pension scheme
Income protection and enhanced maternity/paternity pay
Staff discounts and more
If you're a confident, forward-thinking individual who thrives in a fast-paced environment and enjoys problem-solving, we'd love to hear from you!\n
Service Planner, Field Planner, Field Scheduler, Workforce Planner, Operations Planner, Resource Planner
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Blue Arrow is proud to be a Confident Employer and is committed to helping find great work opportunities for great people.
Apply
Location:
Warwick
Job Type:
FullTime

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