Job Title: Program Manager – Community Delivery Program (Fixed-Term Contract)

Location: London, UK (On-site)

Contract Duration: 9 months

Working Hours: 40 hours per week

Job Description:

We are seeking a Program Manager to support the expansion and operational excellence of a Community Delivery Program that enables delivery partners to support local communities by delivering essential items from food banks and non-profit organisations. This fixed-term role will focus on scaling charitable partnerships, ensuring operational readiness, and driving continuous improvement across community delivery operations, while providing regular updates to senior leadership.

Key Responsibilities:

• Source, identify, and assess new charity partners aligned with programme objectives

• Build and maintain a pipeline of potential charitable organisations through proactive outreach

• Manage end-to-end onboarding for new partners, including training and operational guidance

• Coordinate with cross-functional teams to ensure smooth integration and launches

• Provide on-the-ground operational support and resolve delivery performance issues

• Drive continuous improvement initiatives to enhance partner and delivery partner experience

• Define, track, and report programme performance metrics

• Analyse data to identify trends, outliers, and improvement opportunities

• Support new site launches, operational readiness reviews, and urgent operational needs

Typical Activities:

• Partner evaluations and operational readiness reviews

• Weekly analysis of operational metrics and feedback

• Site visits to monitor operations and gather insights

• Collaboration with multiple stakeholders to implement process improvements

Candidate Requirements:

• At least 2 years’ experience in project or program management, working cross-functionally

• Strong written and verbal communication skills

• Advanced Excel skills (Pivot Tables, VLOOKUPs); SQL knowledge preferred

• Experience using data and metrics to drive improvements

• Experience defining programme requirements and implementing repeatable processes

• Strong stakeholder management skills across multiple levels

Leadership Attributes:

• Ownership

• Deliver Results

• Earn Trust