Customer Service Supervisor Location: High Wycombe Salary: Competitive (DOE) Are you an experienced Customer Service Team Leader ready for your next step, or a Senior Outbound CustomerService Advisor looking to move into a supervisory role? I’m working with a growing and well-established medical equipment supplier and manufacturer in High Wycombe, who are looking to appoint a Customer Service Supervisor to support the Customer Service Manager and help lead a team of 12. This is a great opportunity to join a successful business where you can make a real impact, develop your leadership skills, and be part of a high-performing, supportive team. The Role As Customer Service Supervisor, you’ll be responsible for supporting the day-to-day running of the customer service team, ensuring high performance and an excellent customer experience across both inbound and outbound activity. You’ll play a key role in supporting the team, particularly within the outbound function, while working closely with field sales to ensure a smooth and consistent customer journey. With a product portfolio of over 35,000 items, you’ll also have the opportunity to drive cross-selling and upselling activity, so a commercial mindset is key. Key Responsibilities * Support the Customer Service Manager in leading a team of 12 * Coach and mentor team members to achieve targets * Drive high levels of customer satisfaction across all interactions * Oversee order processing, queries and account management * Handle escalated queries and complaints effectively * Collaborate with sales teams to strengthen customer relationships * Identify and maximise cross-selling and upselling opportunities * Contribute to ongoing process improvements About You * Experience in a Customer Service Team Leader or Supervisor role (or ready to step up) * Strong leadership and communication skills * Experience in a fast-paced, commercial environment * Comfortable working closely with sales teams * Proactive, organised and results-driven Experience within a medical, technical or product-led environment would be advantageous, but not essential