Palace Host Sales Deputy Team Leader - Hampton Court Palace
New Today
Home Palace: Hampton Court Palace
Department: Visitor Services
Status: Established / Permanent
Salary: £30,163 per annum pro rata, plus a 2.5% AHS of £2,094
Days/Hours of work: Full time, 38.5 hours over 5 days per week. Please note this role operates on a rota and will include weekends and bank holidays.
About the role and about you
Over the centuries, some of history’s most influential figures have walked through Hampton Court Palace. Today, hundreds of thousands of visitors do the same — and each one relies on our Sales team to help make their visit memorable, whether they’re purchasing tickets, upgrading to membership, or choosing a souvenir to take home.
We’re looking for a Palace Host Sales Deputy Team Leader to support the Team Leader and fellow Deputies in leading, motivating, and developing a high-performing Sales team across our visitor-facing locations. If you’re passionate about people, products, and delivering outstanding customer service, this is an exciting opportunity to take the next step in your leadership career.
In this role, you’ll be a visible, hands-on leader, acting as a role model for exceptional service while ensuring sales targets are met. You’ll support the delivery of training, coach team members in effective selling techniques, and use your understanding of visitor needs to help create consistently positive experiences for every guest.
You’ll work closely with your leadership peers to oversee daily operations across the Ticket Office, Palace shops, digital visitor guide (DVG) handout points, and the Magic Garden. The role is varied and fast-paced, requiring strong organisation, clear communication, and the ability to stay calm and focused under pressure.
Ideally, you’ll bring proven management or supervisory experience from a customer-focused environment such as retail, hospitality, catering, or visitor attractions. You’ll be confident in people management, cash handling, stock control, and visual merchandising, with the ability to motivate others and manage multiple priorities at once.
You’ll be self-motivated and able to work independently when required, while also thriving as part of a collaborative team. With excellent communication skills and a proactive approach, you’ll play a key role in ensuring our Sales locations reflect the quality, warmth, and professionalism of Hampton Court Palace itself.
This is a fantastic opportunity to deliver exceptional customer service in one of the UK’s most fascinating historic settings, while developing your leadership skills within a supportive and passionate organisation.
You may have experience of the following: Deputy Team Leader, Sales Team Leader, Retail Supervisor, Visitor Services, Customer Service Leadership, Sales Management, Ticket Sales, Membership Sales, Upselling, Cross-selling, Retail Operations, Visitor Attraction, Heritage Attraction, Hospitality, People Management, Staff Training, Coaching and Development, Sales Targets, KPI Management, Visual Merchandising, etc.
REF-(Apply online only)
- Location:
- East Molesey
- Salary:
- £30,163 /annum
- Job Type:
- FullTime
- Category:
- Sales
