Program Team Manager | Birmingham, Quinton | Full-Time | Monday to Friday | 08:30 17:00This is a rare opportunity to join an established team delivering trusted electronic security support to Members of Parliament. Its a niche, high-profile role within a long-standing government contract, offering stability, purpose and the chance to make a real impact.What you will doYou will lead and manage the Parliamentary Support Team, ensuring Members of Parliament receive a high-quality, reliable service for their electronic security systems. You will oversee the teams day-to-day performance, manage escalations, and ensure all enquiries from MPs and MSSS (Members Security Support Services) are handled professionally and efficiently.*NPPV3 & SC and completion of Counter Terrorist Check (CTC) Houses of Parliament vetting is a requirement of this position*What we offerCompetitive Salary: Reflecting your skills and experienceBonus Plan: Designed to reward your impactGenerous Leave: 25 days annual leave plus Bank HolidaysHoliday Purchase Scheme: Buy up to 10 extra daysup to 35 days total leaveComprehensive Benefits:Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral schemeExclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discountsCareer Development: Extensive growth and advancement opportunitiesFree Onsite Parking: Hassle-free commutingHow you will do itLead the Help Desk team and act as the main escalation pointManage customer interactions across pre sale, deployment and in life supportPlan and schedule installation and service workMonitor delivery performance and escalate issues where neededCoordinate documentation and support reportingWork closely with planners and operational managers to align resourcesSupport continuous improvement and JCI valuesWhat we look forRequiredTeam management experience in a fast paced environmentAbility to build strong stakeholder relationshipsConfident handling escalations and making decisions under pressureExcellent written and verbal communication skillsStrong PC literacy (Microsoft Office)Ability to obtain NPPV3 & SC and complete CTC vettingPreferredKnowledge of CBS, SAI, JDE, SMS, TMD, MASSharePoint or CEH experienceExperience in a regulated or secure environmentProject/Programme Management experienceA Level or equivalent; degree advantageous#LI-MS2#LI-Onsite#ADTcustomerserviceJBRP1_UKTJ