Role:Partner Operations Manager

Location: London

Work Model: Hybrid

Employment Type: Contract

We are seeking a Partner Operations Manager to support the digital news publishing ecosystem, partnering with leading global publishers. This non‑technical role bridges publishers, external vendors, and internal teams within a company that delivers large‑scale platforms and subscription services to help publishers manage content, grow reader revenue, and provide reliable news experiences.

Key Responsibilities

• Act as the liaison between publishers, vendors, and internal teams
• Resolve publisher issues through documentation fixes or cross‑functional escalation
• Coordinate projects and programmes across vendors, PMs, and engineering teams
• Oversee first‑level support operations and define SOPs/playbooks
• Manage vendor relationships and ensure effective stakeholder communication
• Identify opportunities to improve documentation, retrain vendors, or escalate feature requests/bugs
• Support three core products:
• Pinpoint: Investigative research tool for journalists; straightforward support (loading/access issues)
• Reader Revenue Manager: Subscription service tool involving integrations, payments, user management, and financial reporting; fast‑paced with frequent feature updates
• News App: High‑scale system with low support volume; tickets mainly styling or traffic queries

Required Skills & Experience

• Experience Level: Minimum 2–3 years of professional experience
• Problem Solving/Troubleshooting: Efficient issue resolution via documentation or escalation
• Project/Program Management: Coordinating across vendors, PMs, and engineering teams
• Vendor Management: Overseeing support operations and defining SOPs/playbooks
• Soft Skills: High empathy and relationship management skills, essential in the sensitive, regulatory‑driven news sector
• Preferred Backgrounds: Consultancy (IT/Strategy) or News/Media ecosystem experience

If you are interested then please apply directly to the ad.