Part-Time Customer Service Advisor (10 - 15hrs/week)

Location: Greenford (10min walk from Perivale Station)

Schedule:

Option 1: 3 days per week (Mon/Wed/Fri or Tues/Thurs/Sat) — 3.5 hours per day

Option 2: 5 days per week — 2 hours per day

About Us

We are a growing start-up e-commerce business in the Health & Wellness space, specialising in Health Tech. We are looking for a motivated and reliable individual to work closely with the Founder and support customer service operations.

Role Overview

We are seeking a Part-Time Customer Service Advisor to answer customer inquiries via email, socials and by phone, ensuring customers have a great experience from purchase to delivery. You will work on-site at our warehouse office 3 days per week with the potential to work remotely after probation. You must be comfortable working in an industrial warehouse environment.

This role is ideal for a recent graduate, student, or someone looking for flexible part-time work in a dynamic and fast-growing industry.

Key Responsibilities

• Respond to customer emails professionally and efficiently
• Answer customer calls and messages
• Reply to messages and posts on social media
• Respond to inquiries from our affiliates and clients
• Support the Founder with general administrative duties as required

Desired Skills & Experience

• Customer service experience is required
• Social media experience (TikTok, Instagram etc.) is a bonus
• Experience with Shopify is a bonus but not required
• Reliable, punctual, and able to work independently
• Excellent written and verbal English communication skills
• Interest in health & wellness, biohacking, or health trends is highly valued
• Comfortable working in a warehouse environment

Hours & Schedule

• 10-15 hours per week in our warehouse office
• 3 days per week (your choice of Mon/Wed/Fri or Tues/Thurs/Sat)
• Or 5 days per week

Why Join Us?

• Work in an exciting, rapidly growing wellness niche
• Supportive and relaxed work environment
• Flexibility suitable for students and graduates
• Opportunity to learn hands-on e-commerce skills directly with the Founder
• Potential to become a full-time position