Part-Time Experienced Manager/Administrator

Location: [Pinner, London]

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Nursery Road Residents Association Ltd. (NRRAL) is seeking a Part-Time Manager/Administrator to support the management of leasehold properties and provide administrative assistance for the estate.

Key Responsibilities:

• Deliver effective leasehold property management services in a legally and statutorily compliant manner.
• Ensure high-quality, leasehold-compliant services with a strong focus on customer satisfaction.
• Exhibit excellent verbal and written communication skills, tailored for various audiences.
• Draft detailed reports, letters, and professional correspondence.
• Maintain and manage property records, including leasehold information, service charge accounts, and contact databases.
• Process applications for sales, transfers, re-mortgages, alterations, and other consents.
• Keep accurate accounts, documentation, and filing systems.
• Communicate efficiently with leaseholders and service providers—in person and via email—to resolve issues promptly.
• Prepare and distribute newsletters, notices, and general correspondence.
• Report regularly to Directors and Committees of NRRAL and attend meetings to discuss estate matters.

Requirements:

• Proven experience in leasehold property management and administrative support.
• Strong understanding of the legal framework around leasehold management—especially Section 20 and service charges.
• Ability to work flexible hours, including evenings and weekends, as service needs dictate.