Department: Retail

Reports to: Store Manager

Location: Malone Souliers, Harrods Shoe Heaven

Our Values:

• Honouring traditional principles of craftsmanship, we embrace bold and brave designs to reimagine what it means to be ‘classic’ in this ever-changing world.
• We celebrate curiosity and believe in working proactively and being solution-focused.
• We believe in upholding family values; we treat everyone with honesty, respect and kindness while nurturing our teams to deliver excellence.
• Every day the energy, creativity and passion of Malone Souliers permeates through our business.
• We believe in making people smile.

Purpose:

To provide an excellent client experience and service. To develop long-lasting client relationships. To assist in the smooth operation of the Store. To optimise the client experience and ensure that all sales opportunities are optimised. Full-time position, on-site.

Roles and Responsibilities:

Sales generation and target focus:

• Communicate feedback on best sellers, slow sellers, missed sales opportunities and customer requests to the Store Manager.
• Achieve and exceed personal objectives/KPI’s as set by Store Management.
• Record and update sales performance, such as WSR, Sell Throughs, product feedback, trade feedback.

Client experience and relationship building:

• Develop strong, long-lasting, commercial relationships with clients, establishing a regular client base to ensure all sales opportunities are optimised.
• Provide exceptional client experience and service.
• Provide personalised and timely after sales service to clients, dealing effectively with client complaints.
• Demonstrate high level of product knowledge (telling the story, features and benefits etc.) and coach other team members.

Operational excellence:

• Prepare and maintain stock on the sales floor, following Malone Souliers visual guidelines and standards.
• Assist with regular stock takes.
• Handling cash, using tills and Point of Sale (POS) equipment.
• Be responsible of daily procedures, start and end of the day.
• Assist with the preparation of sales events.
• Assist in stock deliveries from the warehouse ensuring that the stock is checked in an efficient manner.
• Maintain high back of house standards such as stock room, stock security etc.
• Maintain and assist in the creation of an enjoyable and respectful work environment.

Any other tasks as requested.

Skills and Experience Required:

• Proven experience in delivering excellent customer service, preferably within a retail environment.
• Team Player: ability to work effectively in a group to develop productive working relationships.
• Network: Ability to converse with a diverse range of people at all levels and build relationships and network easily, both internally and externally.
• Good attention to detail.
• Motivated and committed with a 'can do' attitude, ideating solutions to problems.
• Ambassador: Representing Malone Souliers products and values with passion.
• Solid understanding of Microsoft Outlook and Excel.
• Exceptional communication (oral and written) and strong interpersonal skills.
• Adherence to grooming guidelines, being smart with a sense of individual style.
• Adaptable and flexible.
• Demonstrate effective time management skills.

Desired Skills and Experience:

• Multilingual abilities are desired.
• Previous experience in Luxury Retail.

Our Benefits:



• Competitive salary and sales commissions.
• Seasonal uniform allowance.
• Personal discount within Malone Souliers and Host Store (Harrods).
• 17 days holiday with an additional day off for your birthday, plus 8 bank holidays.
• Pension contribution after passing the probation period.
• Option to opt-in with our Private Medical Insurance after 3 months of continuous employment with the company.