PAS-X MES Application Support Analyst L1/L2 (SaaS)

2 Days Old

Role / Job Title: PAS-X MES Application Support Analyst L1/L2 (SaaS) Work Location Ireland, Cork Hybrid Requirement: 1 day a week (but should be available when needed) The Role Manufacturing Data Management project for a global FMCG client as a Platform architect. Your Responsibilities (Up to 10, Avoid repetition) 1. L1/L2 Application Support Provide L1/L2 support for PAS-X MES across EU manufacturing sites
Act as first point of contact for MES incidents, alarms, and service requests
Perform incident triage, analysis, resolution, or escalation within agreed SLAs
2. Incident & Problem Management Log, manage, and resolve incidents using Pulse
Support deviation, investigation, and root cause analysis activities where required
Coordinate with PAS-X vendor (L3) for product-level or complex issues
Maintain complete, accurate, and auditable ticket records
3. Change, Release & Upgrade Support Support PAS-X releases, patches, and upgrades under GE HealthCare change governance
Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable)
Support regression testing, cutover, and post-release hypercare
4. Manufacturing & MES Operations Support Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows
Support integration points with SAP and Historian related systems
Assist sites during critical manufacturing windows where required
5. GxP & Compliance Support Operate in compliance with GxP, data integrity, and validation requirements
Support audits, inspections, and compliance reviews as required
Ensure all incidents and changes are documented for audit readiness
6. Stakeholder & Vendor Coordination Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor
Provide regular status updates and participate in operational and governance calls
7. Knowledge Management Maintain MES support documentation, runbooks, and known error records
Support knowledge transfer and stabilization activities across regions
Your Profile Essential Skills / Knowledge / Experience 5 10 years of experience supporting MES platforms (KOERBER PAS-X preferred) Hands-on experience with PAS-X MES in regulated manufacturing environments
Strong understanding of EBR, shop-floor processes, and MES integrations
Experience supporting SaaS / platform-based MES solutions
Strong understanding of ITIL-based incident, problem, and change management
Experience working with EU manufacturing sites and QA teams
Desirable Skills / Knowledge / Experience Experience in pharma or life sciences manufacturing
Exposure to SAP, Historian, LIMS, and automation systems
Experience supporting PAS-X packaging and process lines
Experience with ITSM tools such as ServiceNow or Jira

TPBN1_UKTJ
Apply
Location:
Shefford
Salary:
From £400 to £450 per day
Job Type:
FullTime
Category:
IT;Consulting

We found some similar jobs based on your search