Role / Job Title: PAS-X MES Application Support Analyst L1/L2 (SaaS) Location: London - 1 day a week (but should be available when needed) The Role Manufacturing Data Management project for a global FMCG client as a Platform architect. Your Responsibilities (Up to 10, Avoid repetition) 1. L1/L2 Application Support Provide L1/L2 support for PAS-X MES across EU manufacturing sites Act as first point of contact for MES incidents, alarms, and service requests Perform incident triage, analysis, resolution, or escalation within agreed SLAs 2. Incident & Problem Management Log, manage, and resolve incidents using Pulse Support deviation, investigation, and root cause analysis activities where required Coordinate with PAS-X vendor (L3) for product-level or complex issues Maintain complete, accurate, and auditable ticket records 3. Change, Release & Upgrade Support Support PAS-X releases, patches, and upgrades under GE HealthCare change governance Perform impact assessments and support validation activities (IQ/OQ/PQ as applicable) Support regression testing, cutover, and post-release hypercare