An esteemed healthcare organization in Greater London is seeking a Quality & Performance Lead to oversee the Contact Centre team. The role involves ensuring exceptional patient-focused service, conducting performance audits, and coaching staff to achieve quality benchmarks. Successful candidates will possess a strong background in KPI management and experience in leading teams within a contact centre environment. This leadership position offers a chance to make a significant impact on patient care and service quality. #J-18808-Ljbffr