Payroll and Pensions Coordinator - 6 Month Contract

Salary £25,000 - £28,000 pa

Location - Warrington - WA1 - Hybrid Role 2 days office based

Who are we?

At Caroola, we bring together top brands in tax, umbrella, and accountancy services—built for small businesses and the UK’s growing freelance and contractor community.

This position will be focussing on our payroll provider brand – Parasol

Parasol is one of the UK’s leading umbrella employment providers, supporting thousands of contractors and freelancers across a wide range of industries. Acting as the contractor’s employer, Parasol handles all payroll, tax, and compliance requirements — ensuring smooth, compliant payments and access to full employment rights and benefits

Role Overview:

Reporting to the Payroll Manager, the Payroll and Pension Coordinator will be responsible for ensuring that the payroll and pension associated administration and employee enquiries are dealt with in a timely and accurate manner.

Key Responsibilities:

●Processing new starters and leavers

●Producing of forms for external third parties including but not limited to statements of account

●Supporting the production and process of daily payroll transactions

●Filing and general office housekeeping/administrative duties for the payroll department

●To ensure all email and telephone enquiries are completed within agreed first time resolution and service level agreement targets

●Dealing with all aspects of Statutory Payments and Deductions

●Advising Employees on PAYE and NIC matters

●Resolve PAYE queries with HMRC

●Action HMRC coding notices

●Action pension set ups and contribution amendment requests

●Auto-enrolment pension administration

Person Specification:

● Demonstrate good IT skills

● High level of accuracy

● Effective communicator

● Good analytical skills

● Proficient in Microsoft Office (i.e. Word, Excel, Power-point) & Microsoft Outlook

● Level 3 payroll administrator qualification would be desirable

Benefits Package

• Annual Leave - Enjoy 25 days off plus Bank Holidays to reach a maximum of 29.
• UNCAPPED Earnings
• Bupa Private Medical Insurance
• Cycle to work scheme
• Company Pension
• Caroola supports the mental health of its people. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health.
• Employee Assistance Programme We provide 24/7 365 days a year counselling and support through our Employee Assistance Programme
• Gym Membership
• Onsi - Salary Advance Scheme
• My Savings Pal - Earn cashback