Payroll Support Services Team Leader

Watford Head Office

£40,000 - £45,000 +OTE

MSS Infrastructure is looking for a Payroll Support Services Team Leader to lead, reshape and optimise a key operational function within the business.

This is not a “business as usual” team leader role. You’ll take ownership of a payroll support function, lead a team through change, and drive improvements in how payroll, timesheets, and financial data are managed across the organisation.

The Role

You’ll lead a team responsible for timesheet processing, pay and bill activities, and non-labour sales administration, ensuring everything is delivered accurately and on time.

Alongside day-to-day leadership, you’ll assess current processes, identify inefficiencies, and implement a more structured, scalable way of working across payroll support services.

What You’ll Be Doing

• Lead, manage and develop a team of payroll support staff
• Oversee timesheet processing, pay & bill activities, and data accuracy
• Ensure strong data integrity across payroll and finance systems
• Review and restructure workflows to improve efficiency and output
• Map processes and introduce clear, standardised ways of working
• Produce and maintain process documentation (SOPs, workflows, training guides)
• Work closely with Finance, Payroll, Commercial and Operational teams
• Manage and improve E-timesheet systems and data flows
• Track and verify non-labour and team sales activity
• Ensure all processes meet compliance, audit and security requirements
• Drive continuous improvement, reducing manual processes and inefficiencies

What Success Looks Like

• A clear, efficient team structure aligned to business demand
• Improved data accuracy across payroll and finance systems
• Consistent delivery against deadlines and SLAs
• Documented, scalable processes adopted across the team
• Increased productivity through removal of inefficient tasks

About You

This role suits someone who is confident leading change, not just maintaining processes. You’ll be comfortable analysing how a function operates and making improvements where needed.

You’ll bring:

• Advanced Excel skills (data analysis, reconciliation, pivot tables)
• Strong experience working with payroll and/or finance systems
• Proven experience leading a team (ideally 5+ people)
• A structured, organised and analytical approach
• Strong problem-solving capability, particularly around data and processes
• The ability to manage workloads in time-sensitive environments
• Confidence working across teams and influencing stakeholders

You’ll stand out if you have:

• Experience transforming or restructuring a team or function
• Experience conducting workflow or task-mapping audits
• Experience improving systems, processes or ways of working
• Familiarity with systems such as RSM InTime, Signal, or similar
• Experience producing process documentation or training materials

Why Join MSS Infrastructure?

At MSS Infrastructure, we support major infrastructure projects across the UK through skilled people, workforce solutions and operational expertise.

This role offers the opportunity to make a real impact behind the scenes — improving how critical payroll and financial processes operate, while shaping a team and function for the future.

Additional Information

• Reporting to the Head of Payroll Services
• Leadership responsibility for a team of 5
• Focus on both operational delivery and continuous improvement

We look forward to reviewing your application.