Job Title

Location

Employment Type

Contract Type

Hours Per Week

Salary

Competitive salary plus benefits.

Category

Closing Date

We are looking for a proactive and people-focused HR Contact Centre Advisor to join our People Advisor team. People Advisors at ASDA People Services play a key role in providing comprehensive HR support to managers across Asda, operating 7 days a week to ensure consistent and high-quality guidance.

In this role, you will be the first point of contact for employees, managers, and stakeholders, providing expert support across a wide range of HR processes and policy queries. You will deliver an exceptional colleague experience through clarity, confidence, and care, ensuring enquiries are handled efficiently, professionally, and in line with policy, process, and employment legislation. Your ability to resolve issues, support colleagues, and create a positive HR journey will be critical in fostering a culture of motivation, growth, and trust across ASDA.

Key Responsibilities

• Act as the initial point of contact for all HR enquiries via phone, chat, and ticketing systems.

• Provide accurate advice on HR policies, procedures, and employee lifecycle processes.

• Log, triage, and manage cases to resolution while maintaining service-level targets.

• Support employees and managers in navigating self-service HR systems.

• Escalate complex cases to specialist HR teams as necessary.

• Maintain accurate records and ensure data integrity across HR systems.

• Contribute to continuous improvement and process simplification initiatives within the HR Contact Centre by analysing trends in queries.

“Let's find out about you”

• Previous experience in HR, customer service, or a contact centre environment (HR shared services desirable).

• Effective stakeholder engagement including ability to provide right resolution to colleagues on their queries and concerns with confidence

• Customer Centric mindset to deliver exceptional colleague experience.

• Ability to navigate the ‘grey’ providing effective solutions to colleague problems.

• Strong written and verbal communication skills with the ability to build rapport and provide clear, confident guidance.

• Excellent organisational skills and ability to manage a high volume of enquiries.

• Sound understanding of HR processes or a willingness to learn quickly.

• Able to work in complex multi-functional environments understanding end to end People function

• High attention to detail with a commitment to confidentiality and professionalism.

• Comfortable working independently and with HR systems and technology.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves