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Job Description

Location: Canary Wharf, London

Job type: Full time Permanent

About POP MART

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to consumers around the world.

POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a and multicultural team where you can expect to:

Contribute to a fast-growing European business that combines retail, art, and creative storytelling Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits

POP MART offers our employees:

Monthly appreciation gifts featuring our latest POP MART designs A structured bonus scheme linked to company and individual performance Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support Training and development programmes that build both professional skills and creative thinking Regular team events that bring our people together to share ideas and celebrate our work

The Role and Candidate

Based in Pop Mart’s European headquarters in London, the People Operations & Development Manager supports the day-to-day delivery of HR processes and the professional growth of office staff across the region. This role reports into the Senior HR Manager for Europe & UK and leads a team of two: an HR Ops & Payroll Specialist and an ER Advisor.

You will play a key part in maintaining process documentation, overseeing payroll and employee relations, and leading the Learning & Development (L&D) strategy for the regional office teams. This role suits someone with solid HR operations experience who is detail-oriented, enjoys building scalable structures, and is comfortable working across multiple countries and functions.

Responsibilities

HR Operations and Process Governance

Oversee the end-to-end execution of core HR processes including onboarding, offboarding, and contract changes Ensure payroll inputs and cycles are managed accurately by the team in coordination with Finance and external providers Develop and maintain SOPs across European entities, documenting localised workflows where necessary Maintain trackers and calendars for employment lifecycle milestones and document audits

Learning & Development (L&D) for Office Staff

Identify training needs for office-based employees through performance reviews and stakeholder feedback Design and implement L&D initiatives focused on soft skills, management training, and functional development Source and manage external training vendors and platforms to support staff growth Oversee the regional onboarding program to ensure a consistent and high-quality landing for new office hires

Employee Relations and Compliance

Oversee the management of employee relations cases including grievances, disciplinaries, and performance management handled by the ER Advisor Ensure case handling remains compliant with local labor laws and consistently documented across the region Support HRBPs in the coordination of high-level or sensitive employee relations cases

Team Leadership and Delivery

Lead and coach the HR Ops & Payroll Specialist and the ER Advisor to ensure high-quality support across the employee lifecycle Act as the escalation point for complex operational or employee relations issues within the team Ensure the regional HR team is aligned on group standards and localised compliance requirements

Vendor Management

Manage and oversee HR vendors such as payroll providers, L&D platforms, benefit brokers, and digital signature services Monitor service quality and contract terms, escalating performance issues when necessary

Required Qualifications

Minimum 6 years of HR operations or generalist experience in a regional or multi-country setting At least 2 years of experience managing or supervising a small HR team Strong understanding of HR lifecycle processes, payroll coordination, and compliance across European jurisdictions Experience identifying training needs and coordinating L&D programs for office-based staff Solid experience working with HR systems such as Workday, ADP, or equivalent, including supporting system implementation and localisation Fluent in English; additional European are a plus

Desirable but Not Essential

Background in retail, consumer brands, or other fast-paced, international environments Experience supporting HR operations across multiple European countries with varying regulatory frameworks Familiarity with regional expansion activities such as entity setup, employment registration, or vendor onboarding Exposure to Asia-based headquarters or working across time zones and culturally diverse teams

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.