Performance Manager (Call Centre & Salesforce)

Location: Redditch, Office based
Salary: £40,000

We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving continuous improvement.

Key Responsibilities:

• Monitor and analyse performance metrics across all departments to identify trends and areas for improvement
• Extract and interpret data from Salesforce dashboards to support decision-making
• Lead performance improvement initiatives and support operational changes
• Work closely with management teams to optimise processes and increase efficiency
• Provide insights and recommendations based on data analysis

Key Requirements:

• Proven experience in a call centre environment, ideally in a performance-focused or managerial role
• Experience overseeing and supporting systems changes within an operational environment
• Strong hands-on experience with Salesforce, including dashboard reporting and data extraction
• Advanced Excel skills for data analysis and reporting
• Highly analytical mindset with the ability to turn data into actionable insights
• Excellent communication and stakeholder management skills

Whats on Offer:

• Competitive salary of £40,000
• 25 days annual leave plus your birthday off
• Opportunity to make a real impact on operational improvement

If you are passionate about data, performance optimisation, and driving measurable results, we would love to hear from you. Immediate interviews are available.

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