Performance Manager (Call Centre & Salesforce)

8 Days Old

Performance Manager (Call Centre & Salesforce) Location: Redditch, Office based Salary: £40,000 We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving continuous improvement. Key Responsibilities: Monitor and analyse performance metrics across all departments to identify trends and areas for improvement Extract and interpret data from Salesforce dashboards to support decision-making Lead performance improvement initiatives and support operational changes Work closely with management teams to optimise processes and increase efficiency Provide insights and recommendations based on data analysis Key Requirements: Proven experience in a call centre environment, ideally in a performance-focused or managerial role Experience overseeing and supporting systems changes within an operational environment Strong hands-on experience with Salesforce, including dashboard reporting and data extraction Advanced Excel skills for data analysis and reporting Highly analytical mindset with the ability to turn data into actionable insights
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Location:
Redditch
Salary:
£40,000
Job Type:
FullTime
Category:
Customer Service & Support

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