Performance Manager

Salary: £47,000 per year + benefits

Hours: Monday–Friday, 8am–4pm

About the Role

We are looking for a Performance Manager to oversee service quality and performance within a healthcare environment. You will analyse data, manage KPIs, and work closely with stakeholders to ensure services meet contractual standards. This role plays a key part in performance reporting, contract governance, and continuous service improvement.

Key Responsibilities

• Monitor and manage service performance against KPIs and contractual targets.
• Analyse data and produce performance reports for management and healthcare stakeholders.
• Investigate client complaints and provide recommendations.
• Work with operational and healthcare teams to resolve complex service issues.
• Support clinical governance and care initiatives.
• Monitor work orders and service thresholds through CAFM systems.
• Calculate monthly performance deductions and manage service availability reporting.
• Maintain accurate records and ensure compliance with Health & Safety, quality, and organisational policies.
• Identify performance improvement and cost-saving opportunities using data insights.
• Contribute to leadership meetings and support service improvement initiatives.

What We’re Looking For

• Degree-level education or equivalent experience.
• Experience managing KPIs and contractual performance.
• Background in healthcare, facilities management, or similar environments.
• Experience using CAFM systems.
• Strong data analysis skills and advanced Microsoft Excel capability.
• Ability to communicate complex information clearly and manage multiple priorities.
• Knowledge of HR policies and flexible working practices.

Vetting Requirements

This role requires membership of the PVG Scheme and completion of an Occupational Health Questionnaire.

Benefits

• 25 days holiday plus bank holidays (option to buy more).
• Contributory pension scheme (up to 6%).
• Extensive training and professional development opportunities.
• Employee Assistance Programme and 24/7 virtual GP.
• Retail discounts and wellbeing support.
• Paid volunteering day and charity giving options.
• Inclusive employee networks supporting diversity and wellbeing.

Diversity & Inclusion

We are committed to creating an inclusive workplace where people are recognised for their performance and potential. Reasonable adjustments and flexible working arrangements may be available where operationally possible.