Performance Manager Cardiff (Head Office based) £36,000 – £38,000 Full-time | Permanent

Benefits include -30 days annual leave plus bank holidays, annual bonus, Medicash Healthcare Scheme, NUS/Totum discount card, Life Assurance plus more!!

We are supporting a well-established, values-led organisation in Cardiff to recruit an experienced Performance Manager.

This is a leadership role focused on driving team performance, ensuring contractual compliance, and enhancing customer and learner experience within a regulated, target-driven environment.

The Role

You will lead and develop a team responsible for delivering against contractual performance requirements. Working closely with senior leadership and quality colleagues, you’ll ensure operational targets are achieved while maintaining high standards of compliance and service delivery.

Key responsibilities include:

Leading and managing a team to meet performance and compliance targets

Monitoring occupancy, starts, completions and overall delivery metrics

Reviewing management information and ensuring data accuracy and integrity

Conducting regular 1-1s and implementing performance improvement plans where required

Working collaboratively with quality colleagues to drive continuous improvement

Supporting employer engagement and retention

Managing and escalating concerns in line with internal policy

Championing equality, diversity, inclusion and wellbeing

Ensuring adherence to safeguarding and professional standards

About You:

You’ll be a confident and proactive people leader with experience managing teams in a performance-led environment.

Essential:

Previous management experience

Experience leading multi-disciplinary or operational teams

Proven track record of delivering against targets

Strong organisational, interpersonal and communication skills

Ability to manage competing priorities and deadlines

IT literate

Full UK driving licence and access to your own vehicle

Willingness to undergo a DBS check and relevant professional registration

Desirable:

Experience within education, training, or publicly funded programmes

Team leading or management qualification

Safeguarding knowledge

If you’re a results-driven leader who enjoys developing teams and driving performance, we’d love to have a confidential conversation