Personal Injury Claims Handler

Location: Northamptonshire Salary: £28,000-£32,000 DOE Working Pattern: Monday-Friday (Hybrid)

About the Role

MPJ Recruitment are proud to be partnering with a leading and growing organisation to recruit an experienced Personal Injury Claims Handler.

In this role, you'll take ownership of a varied caseload of pre-litigated claims, including personal injury, credit hire, property damage, Employer Liability (EL), Public Liability (PL), and other third-party losses. You'll play a key role in delivering excellent outcomes for clients while contributing to a high-performing and supportive team.

Key Responsibilities

Manage a portfolio of complex claims, ensuring compliance with procedures and service standards. Deliver efficient settlements through strong liability and quantum negotiation. Act as a technical referral point, supporting and guiding colleagues. Maintain accurate reserves, MI, and file management, with timely SLA-driven reviews. Build strong relationships with clients, insurers, and panel solicitors. Attend review meetings and contribute to team development initiatives. Support the Defence Operations Manager and Claims Managers in driving continuous improvement and service excellence.

Requirements

Proven experience handling personal injury claims is essential. Experience managing PI claims end-to-end (cradle to grave), including settlement. Good understanding...