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Job Description

ROLE - Photocopier Field Service Engineer\n\nLOCATION - Reading / Oxford and surrounds\n\nWe’re recruiting for a customer-facing FSE to support high-end print and copier devices across multiple client sites around the Home Counties region. This is a fantastic opportunity to join a respected service team, delivering expert maintenance, fault diagnosis, and installations in a dynamic, fast-paced environment.\n\nKey Responsibilities:\n\n * Attend service calls to diagnose and repair faults on MFDs\n\n * Perform effective maintenance through cleaning, adjustments, and part replacements\n\n * Carry out routine preventative servicing\n\n * Escalate complex issues promptly and collaborate with technical colleagues when needed\n\n * Install new equipment and ensure optimal performance and customer satisfaction\n\nCandidate skills\n\nWe’re looking for a confident and capable professional who brings both technical expertise and leadership qualities to the role. The ideal candidate will demonstrate:\n\n * Extensive hands-on experience supporting MFDs, photocopiers, and managed print solutions in field-based environments\n\n * Advanced fault diagnosis and resolution skills, with a methodical approach to troubleshooting and a commitment to first-time fix success\n\n * Strong customer-facing communication, able to build trust, manage expectations, and deliver a consistently high standard of service\n\n * Commercial awareness, understanding the impact of service delivery on client satisfaction and contract performance\n\n * Proactive mindset, always looking for ways to improve processes, reduce downtime, and enhance the customer experience\n\nWhat’s On Offer:\n\n * Up to £36,000 salary\n\n * 23 days holiday\n\n * Company pension\n\n * Supportive team and career development\n\nTo apply in confidence please apply submitting your cv for consideration

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