Job purpose

To manage movement into, and out of, the council's temporary accommodation - having regard for best use of stock and resources, as well as the specific needs of the client. To manage issues arising throughout the duration of all placements, including repairs, transfers and anti-social behaviour.

Principal accountabilities

To allocate accommodation, making best use of stock, based on assessment information and within policy and procedure. Whilst also Maintaining a fair and consistent system of prioritising customers for types of accommodation and 'in area' accommodation according to customer needs and in line with organisation policy. To prepare all tenancy and licence agreements, plus Housing Benefit claims applications and communicate appropriate information including viewings, to customers in order to place homeless households in temporary accommodation with flexibility of working longer hours and under pressure to ensure that statutory duties are fulfilled in a timely manner. Consider specific risks and safeguarding issues associated with vulnerable clients and clients with complex needs in order to suitably place in temporary accommodation. To effectively, and holistically, manage all tenancies and licences; actioning any issues as they arise. This includes monitoring tenants use of temporary accommodation, establishing cases of abandonment and taking appropriate action, actioning reports from providers regard...