Practice Co Ordinator

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Duality Healthcare Northern Ireland Career Opportunities Job Title:Practice Co Ordinator Job Location:Belfast Job Type:Full Time About Duality Healthcare: Duality Healthcare is Northern Irelands leading provider of Private General Practice & Primary Care. Together with patients we are re-inventing General Practice. Our new Belfast Clinic is a state-of-the-art facility designed to cater to a diverse range of patient needs. We pride ourselves on our patient-centred approach, ensuring that everyone receives the highest standard of care. Job Overview: At Duality Healthcare, we believe healthcare should feel personal, accessible, and centered on people, not processes. Our Practice Coordinator is the person who makes sure everything runs smoothly from greeting patients with a smile, keeping the clinic organised, and supporting our clinicians behind the scenes. This role is all about being organised, taking the initiative to pre-empt issues, being approachable and proactive in order to help us deliver the highest standards of care in a welcoming environment. Key Responsibilities: Patient Care & Front-of-House Welcome patients warmly and guide them through their visit with professionalism and care. Manage appointments, follow-ups, and patient enquiries both face-to-face and over the phone. Resolve any informal complaints at the desk or by phone call. Handle registrations, payments, and paperwork with accuracy and efficiency. Always maintain confidentiality and respect patient privacy. Administration & Coordination Keep the clinic running smoothly day-to-day, supporting both the clinical and admin teams. Maintain accurate patient records and update systems promptly. Coordinate diaries and rotas to make sure patients and clinicians get the best use of time. Keep track of stock and supplies, placing orders when needed. Management Be responsible for all Duality staff on site at a given Duality location. Ensure staff always maintain Duality standards through training and supervision. Collate and check timesheets in a timely manner to go to the Regional Operations Manager. Provide induction and refresher training as required. Communication Attend the weekly Practice Coordinator meetings and feed in any arising issues and any fixes employed. Disseminate the outcomes and learning from the meetings to your Duality Team Maintain daily communication with the Regional Operations Manager. Communicate changes at a daily huddle with staff and replicate in a Communications book for other staff to catch up with and sign. Submit Events to management via the Duality Event form within 4 hours of an event arising. Compliance & Governance Support the team in meeting healthcare regulations and maintaining safe working practices. Assist with audits, reporting, and policy updates when required. Help ensure the clinic is inspection-ready at all times. Finance & Business Support Process patient payments, invoices, and simple financial administration. Reconcile cash and take it to the bank daily. Qualifications & Experience: Essential Skills & Experience Friendly, professional, and comfortable speaking with people from all walks of life. Strong organisational and time management skills. Confident with IT systems (Microsoft Office and booking/clinical software). A team player who can also work independently when needed. Excellent communication skills face-to-face, on the phone, and in writing. Desirable Skills & Experience Experience in a GP practice, private healthcare, or another patient-facing setting. Knowledge of medical terminology or healthcare administration. Experience with billing, invoicing, or practice management systems. What We Offer: Competitive Benefits Package Salary £27,300 per annum Flexible working hours A supportive and collaborative work environment Potential for growth within the organisation Application Process: Interested candidates are invited to submit their CV by clicking the apply button below. Closing Date: 13th Jan 2026 Duality Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at Duality Healthcare and make a meaningful difference in the lives of our patients while enjoying a flexible and rewarding career.
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Location:
Belfast
Job Type:
FullTime
Category:
Health | Administration

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