Practice Operations Manager

3 Days Old

Practice Operations Manager
Location: Crondall, Hampshire office based
Salary: £35,000 to £38,000 per annum depending on experience
Full time, permanent, 37 hours per week
We are a well-established private paediatric practice based in North East Hampshire, providing assessment and intervention services for children and young people aged 2 to 25 years.
Following an internal promotion, we are now looking for an experienced Practice Operations Manager to support the continued growth of the practice and oversee its day-to-day operational, financial and IT functions.
This is a key role within the organisation, working closely with the Practice Manager and senior leadership team to ensure the practice operates efficiently, compliantly and continues to grow.
About the role
The Practice Operations Manager will take ownership of the day-to-day operational running of the practice, ensuring processes, systems and teams operate efficiently and effectively.
The role requires someone who is confident managing operational processes, financial performance and IT systems, while supporting staff and maintaining high standards of compliance.
Key responsibilities will include:
Operations and administration
Managing the day-to-day activities and performance of the Operations and QA team
Reviewing internal processes and implementing improvements to increase efficiency and productivity
Managing supplier relationships, procurement and operational resources
Overseeing company policies, procedures, facilities and health and safety compliance
IT and systems management
Acting as the main point of contact for IT and telephony systems across the practice
Managing system access, hardware, software and user permissions
Liaising with external IT providers to resolve issues and maintain system performance
Supporting the rollout of new systems, upgrades and digital improvements
Monitoring IT budgets, licences and information governance compliance
Financial operations
Monitoring budgets, P&L performance and financial reporting processes
Managing billing processes, utilisation targets and cost control measures
Supporting payroll, expenses and financial administration processes
Identifying opportunities to improve operational efficiency and financial performance
People management and leadership
Managing recruitment, onboarding and staff training processes
Conducting performance reviews, appraisals and supporting staff development
Promoting a positive and collaborative workplace culture
Acting as a key link between clinical and non-clinical teams
Compliance and quality
Ensuring regulatory and legal compliance including GDPR, DBS and professional standards
Supporting audits, insurance requirements and complaint handling
Contributing to business planning, operational improvements and future growth initiatives
About you
You will be an experienced operations or practice management professional who is confident managing multiple priorities and taking ownership of operational processes within a busy environment.
The successful candidate will ideally have:
At least five years experience in an operations, business or practice management role
Experience managing operational processes including finance, IT systems and administration
Strong understanding of basic financial management including P&L, payroll and expenses
Advanced IT skills including Microsoft 365 and Excel, with experience using pivot tables
Experience managing teams, performance reviews and staff development
Excellent organisational skills and strong attention to detail
Experience managing external suppliers and service providers
Experience within healthcare, private practice, SEN services or working with local authorities and schools would be advantageous but is not essential.
A full UK driving licence and access to a vehicle are required as the clinic is not accessible via public transport.
Benefits
Salary of £35,000 to £38,000 depending on experience
25 days annual leave plus bank holidays
Pension scheme
Death in service benefit
Health care and health insurance
Office-based role with home working available when required
Flexible working hours between 8.30am and 5.30pm
Interested? Please apply with your latest CV.

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Location:
Tongham
Salary:
£35,000
Job Type:
FullTime
Category:
Management;Management

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