Product and Customer Services Manager

Finlay Jude Associates are working in partnership with a leading manufacturer within the passive fire protection and construction materials sector to recruit an ambitious Product and Customer Services Manager in Rochdale.

Industry Sector: Customer Services, Passive Fire Protection, Firestop, Fire-Resistant Products, Fire Protection Products, Team Leadership

In this role, you will be responsible for overseeing the product route to market and collaborating with various departments. You will work closely with internal teams, external partners, and certification bodies to ensure products meet industry standards and deliver the highest levels of service.

You will also ensure, through your team, that customer needs are consistently met or exceeded, while promoting and delivering excellent customer service standards. You will manage the customer service team, ensuring service levels are maintained and issues are resolved effectively.

Main Duties:

* Develop and maintain expertise across the product range.

* Manage documentation for product planning, liaising with Sales, Marketing, Technical, and Development teams to support product launches.

* Provide technical support to internal teams and customers, including product applications, test data interpretation, and fire safety solutions

* Ensure all required documentation is accurate, up to date, and readily available.

* Maintain int...