IMSERV is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.

PURPOSE OF THE ROLE:

The Product Content Lead is responsible for shaping and managing the content strategy for products within the organisation. The aim of the role is to ensure that all product-related content is accurate, engaging, and aligned with both commercial objectives and customer needs.

MAIN RESPONSIBILITIES:

* Develop and oversee content plans that support product launches, updates, and ongoing communications.

* Work closely with communications, commercial, and other teams to ensure content consistency and relevance.

* Ensure all product content meets company standards, regulatory requirements, and supports the brand’s voice.

* Ensure all product-related content is factually correct, up-to-date, and compliant with company standards.

* Align content with business goals to drive product awareness, engagement, and sales.

* Create content that is engaging and tailored to customer needs, improving satisfaction and retention.

* Regularly review and refine content strategies and processes to optimize effectiveness and efficiency.

PERSON SPECIFICATION:

* Previous experience of working with SMEs with turnover between £20–£100M is desirable.

* Ability to develop and oversee content plans that support product launches, updates, and ongoing communications.

* Strong skills in working cross-functionally with communications, commercial, and product teams to ensure content consistency and relevance.

* Attention to detail and ability to maintain high standards for content quality, consistency, and brand alignment.

* Skill in tailoring content to address customer needs, drive engagement, and support service excellence.

* Understanding of regulatory requirements and internal policies to ensure content compliance and minimise risk.

* Proficiency in writing, editing, and managing product-related materials.

* Ability to monitor and analyse the effectiveness of product content and recommend improvements.

COMPANY BENEFITS:

* 28 days annual leave plus Bank Holidays

* Annual leave Buy & Sell scheme

* Enhanced Salary Sacrifice Pension Contributions

* Life Assurance up to 6 X Base Salary*

* Simply health – Healthcare plan (Upgrades available)

* In Office & Out of Office Social Events

* Retailer Discounts Platform

* Employee Assistance Program

* Wellbeing Centre

* Car Salary Sacrifice Scheme*

* Reward & Recognition

(*Length of service & T&Cs apply)

Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.

Diversity and inclusion have long been at the heart of IMSERV’s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity, and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.

These are the key drivers of our business, that our customers really look to us for.

(Please note that we reserve the right to close this position before the expiry date)