Product Design Manager - Digital Customer Experience in City of London
New Today
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Description
Product Design Manager – Digital Customer Experience (CX)
London (Hybrid – 3 days on-site)
Full-time
Industry: Media, Digital Platforms & Consumer Technology
About the Role
We’re looking for an experienced Product Design Manager – Digital CX to lead the creation of world-class digital customer experiences across high-traffic websites and mobile applications.
In this role, you’ll manage and inspire multidisciplinary design teams, shape design strategy, and deliver app-first, customer-centred experiences at scale. You’ll play a critical role in influencing product roadmaps, embedding design excellence across the organisation, and ensuring every interaction reflects a strong, consistent brand experience.
Sitting within a Customer Experience Centre of Excellence, this role has visibility, influence, and impact—connecting customer insight, business priorities, and delivery outcomes across the UK & Ireland.
What You’ll Do
Design Leadership & Team Development
Lead, coach, and inspire a team of product designers across web and mobile platforms
Support individual growth through tailored development plans, feedback, and mentorship
Foster a high-performance, inclusive, and evidence-led design culture
Design Strategy & Influence
Define and drive design strategy aligned with business goals and customer needs
Champion the customer voice and influence product direction at a strategic level
Partner closely with Product, Engineering, Research, and Delivery teams
Experience Design & Innovation
Deliver intuitive, scalable, app-first digital experiences across responsive web and apps
Drive innovation through AI-assisted design tools, design systems, and motion principles
Lead workshops, design sprints, and collaborative discovery sessions
Delivery, Quality & Measurement
Own design delivery and quality across end-to-end journeys
Track and improve CX performance using KPIs and customer insight
Ensure accessibility standards are embedded to create inclusive experiences at scale
What You’ll Bring
Core Experience
Proven track record delivering large-scale, customer-centred digital products and services
Experience leading design teams across multiple complex initiatives
Expert-level Figma skills, including advanced prototyping and scalable component libraries
Strong understanding of accessibility, inclusive design, and user-centred design methodologies
Research, Data & Storytelling
Experience using user research and analytics tools (e.g. usability testing platforms, digital analytics) to inform and improve journeys
Strong storytelling and stakeholder influence skills, with the confidence to lead in fast-paced environments
Portfolio Requirement
Please include portfolio examples demonstrating impact across the following four areas:
People – Developing and leading high-performing design teams
Process – Applying scalable UCD methods that deliver measurable outcomes
Position – Influencing strategy and embedding design across an organisation
Product – Creating world-class, app-first digital experiences with clear outcomes and impact
How You’ll Work
Hybrid working: 3 days per week in the office
Flexible working discussions welcomed
Office Locations
London (Osterley) – well connected by public transport with on-site amenities
Leeds – modern tech hub close to the city centre
Why Join
You’ll work on products used by millions, shape meaningful customer experiences, and lead design at scale in a collaborative, forward-thinking environment. This is a role with real ownership, influence, and visibility.
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- City Of London
- Job Type:
- FullTime
- Category:
- Design Manager, Manager, Digital, Management, Design