An exciting opportunity has arisen at Age UK for a Product Executive to join our Lottery and Raffles Marketing team (part of the wider Fundraising team), working across a variety of projects to contribute to the overall growth of the Age UK Lotteries programme. This position is offered on a 12 month fixed-term contract . Our Lotteries programme was set up in 2003 and has continued to provide an essential stream of revenue for our Charity, enabling us to help older people who need us the most. As Product Executive , you will enjoy working in a fast-paced environment and will demonstrate exceptional organisational and prioritisation skills to ensure the successful delivery of our campaigns. Within this role you'll assist in the development and monitoring of Private Site activity, including mystery shopping, compliance reviews, invoicing, attrition, and entry level analysis, working closely with other members of the Lottery and Raffle team. Strong communication and empathy skills are vital, as you'll be monitoring inbound calls, helping to optimise stewardship emails and letters and monitor complaints in co-ordination with the Product Manager and our supporter engagement team. You will also assist with the development of an outbound telemarketing campaign for entry upgrades. You will support the marketing team with testimonials/winners' imagery to help to engage our players and carry out regular competitor reviews and market research. We follow the regulatory framework issued by the Gambling Commission to ensure safe practices are followed therefore, regular quality management and checking accuracy of reporting is essential to this role. This role offers hybrid working between home and London (EC3N 2LB). Currently the Fundraising team attend our office near Tower Hill every Thursday, so you would be expected to do the same. Age UK does not pay travel costs to the office.

Must haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P Experience Demonstrate a solid foundation of experience within an administrative field. A, I Proven experience of working on complex Change Management Projects. A, I Experience of analysing and reporting on the performance of Direct Marketing campaigns. A, I Experience in project management, particularly around Lottery Private. A, I Proven strategic planning experience. A, I Skills and Knowledge Proficient in the use of MS Office applications, particularly Excel and Word. A, T Numerical and analytical skills. A, I, T Ability to critically assess concepts and copy. A, I Excellent project management skills. I Personal attributes Ability to work well in a small team. A, I Communication and interpersonal skills with the ability to work with people at all levels.  I Ability to work collaboratively to enhance relationships with both internal stakeholders and external partners and suppliers to maximise performance. I Great to Haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P

Experience Understanding of the Gambling Commission regulatory legislation for society lotteries and charity raffles. I Experience of supporting the development of gaming programmes. I Proven experience working to and building project plans. I Experience in working on Lotteries and Raffles and/or subscription marketing. I

Skills and Knowledge Proven successful experience of managing internal and external stakeholders. I Experience of using databases for reporting and data strategies to drive direct response success. I

Personal attributes Demonstrate empathy and understanding for the issues faced by older people. A, I

What we offer in return Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme Excellent pension scheme, life assurance, health cashback plan and EAP Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free Blue Light Card Scheme You Did It Awards – recognition awards from £100-250.

Additional Information This role is offered on a maternity 12 month Fixed-term contract. • The role may involve occasional travel, including some overnight stays. Currently the Fundraising team attend our office near Tower Hill every Thursday, so you would be expected to do the same. Age UK does not pay travel costs to the office. • This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. • In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management. Supporting statements and anonymisation Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected. Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.