Product Manager - Customer Experience Platform
New Yesterday
Job Description
Product Manager – Core Platform
London
Hybrid - Office 3 days/week
Up to £85K base + benefits
⏱️ASAP start
We are exclusively supporting a rapidly growing, innovative, and forward-thinking scale-up based in London who are growing at pace. They are industry leaders in multi-channel marketing, with strong performance across a competitive industry thanks to their dedicated teams in Affiliate Marketing, Paid Media, SEO, Retention, and Data & Analytics.
Our clients Product team is growing, and we’re looking for a driven, outcome-focused Product Manager to join them on a very exciting journey.
In this role, you'll play a pivotal part in shaping and delivering key aspects of their Core Platform strategy including areas like Customer Experience, CRM, Vertical Management, Experimentation, and Personalisation. You’ll collaborate cross-functionally with Commercial, Marketing, Operations, Engineering, Publishing, and other Product teams to unlock scalable, high-impact solutions.
What You’ll Be Doing:
- Become a trusted partner to business teams understanding their needs, challenges, and goals
- Define and own parts of their Core Platform roadmap with a clear, KPI-led approach
- Build strong cross-functional relationships and drive product discovery with empathy and insight
- Frame opportunities across data, personalisation, content, and operations to deliver measurable business outcomes
- Take initiatives from discovery to delivery, managing assumptions, risks, and ROI
- Own and prioritise the product backlog, ensuring consistent delivery of high-quality features
- Collaborate closely with Engineering for effective and efficient delivery
- Champion exceptional user experiences across all internal platforms
- Communicate product vision, priorities, and progress clearly across the business
About You:
- Outcome-oriented, not just output-focused
- Take full ownership and accountability for your work
- Thrive in a fast-paced, collaborative environment
- A natural problem solver with a "Test, Learn & Optimise" mindset
- Comfortable using data to guide decisions and validate assumptions
- Build scalable, reusable processes that drive operational efficiency
- Strong communicator, written and verbal
- No ego – just energy, curiosity, and a drive to make things better
- Experience in building platforms for SEO/Publishing, Affiliate Marketing, CRM, Customer Experience, Experimentation or Personalisation is a big plus
- Location:
- London
- Category:
- Business
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