Creative Personnel have partnered with the leaders in Digital Communication who are looking for a Product Manager for their Content Management Systems (CMS) operations.

Key details:

• Product Manager
• Finchley
• £33k - £35k
• Hybrid working

Key Responsibilities

• Act as the Product Owner for the core CMS platforms used for digital signage content delivery
• Own the product backlog for platform improvements, bug fixes, and feature requests.
• Conduct and coordinate soak testing, QA, and validation of platforms - especially during updates and new hardware launches
• Collaborate with content managers to gather feedback and translate it into actionable platform enhancements
• Maintain detailed documentation of platform capabilities, limitations, and known issues
• Liaise with third-party CMS vendors to escalate issues, track roadmaps, and advocate for our needs.
• Partner with the Technical Support Manager to ensure software-hardware compatibility and smooth deployments and troubleshooting
• Support training and onboarding for new team members on CMS usage and best practices, as well as ongoing training for new updates and processes
• Provide client-facing training and onboarding support where required

Skills required

• Strong understanding of CMS platforms, ideally in digital signage or content delivery.
• Familiarity with QA processes, soak testing, and platform validation.
• Familiarity with different content types and formats.
• Excellent communication and stakeholder management skills.
• Ability to translate technical platform behaviour into clear, actionable insights to stakeholders of varying levels of technical literacy.
• Experience working with third-party vendors and managing platform relationships.

If you are interested in this role please with apply with an updated cv.