Join to apply for the Product Support Analyst - UK role at LogicGate

LogicGate was founded with a rebellious spirit and lofty objective: to build a modern risk management platform that helps our customers grow by transforming business risks into opportunities. Since our founding in 2015, we've secured more than $156M in funding to help us grow into the company we are today, but we're not done yet. LogicGate continues to push to lead the GRC category with our flexible and no-code risk management solution.

We are an outcomes-first company. Our success comes from our high-performing teams, so we give you the flexibility to work from where you are. You’ll have the option to be fully remote, work from our headquarters in Chicago, or hybrid unless the role has specific requirements.

At LogicGate, we believe that the strongest teams are made up of individuals who bring their different identities, backgrounds, ideas, and experiences to the table. We remain committed to fostering an inclusive work environment where all employee differences are celebrated, their ideas matter, and everyone feels safe to bring their authentic selves to work.

Our Company core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar guide everything we do. We are proud to have been recognized by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

We are looking for a savvy communicator to join our growing Product Support team. In the role of Support Analyst, you will have a direct impact on the business by guiding, teaching, and empowering our customers.

You’ll need to build a strong relationship with our product, as your knowledge will be a driving force in the success of our customers, so previous experience in a SaaS technical support role is a plus. Equally important, you’ll need to use your exceptional communication skills to provide assistance to customers with varying degrees of technical acumen.

The Product Support team at LogicGate is small but established. As part of the team, you will work closely with your teammates and the wider organization to provide the best solutions to our customers’ needs. This role is ideal for someone who is detail-oriented, passionate about communication, and adept at innovative problem-solving.

We are currently seeking a remote, UK-based candidate.

What you’d achieve:

• Become an expert at using and troubleshooting the LogicGate RiskCloud platform
• Provide excellent support to customers by handling inquiries, troubleshooting product-related issues, and advising on product best practices
• Follow and help develop processes that improve our customers’ experience
• Collaborate with Customer Success to resolve customer issues, ensuring happiness, retention, and adoption
• Partner with Engineering and Product teams to troubleshoot issues, bugs, or provide customer feedback on features

Attributes of a great candidate:

• Experience in the technology industry or a B2B SaaS startup environment preferred
• Ability to simplify complex topics and help customers become more successful
• Quick learner excited to share passion for technology and software
• Exceptional communicator with a positive approach to every interaction
• Customer-centric mindset and process improvement focus
• Strong organizational skills to prioritize, manage, and execute projects cross-functionally
• Experience with key software tools such as Zendesk, Salesforce, Pendo, Tableau, Jira, Slack, and Google Workspace

Total Rewards

Our Total Rewards Package supports your work and outside life, including competitive salary, bonuses, equity, health benefits, generous paid holidays, learning stipends, parental leave, pension, medical insurance, and more.

Our Culture

DEIB is a priority. We encourage participation in Employee Affinity Groups and support community involvement through volunteer hours and charitable activities.

Not familiar with GRC? No problem — it stands for Governance, Risk, and Compliance, helping companies manage uncertainty, act with integrity, and stay compliant. The GRC market is rapidly growing, projected to reach over $104 billion by 2031.

We offer competitive, inclusive total rewards to enable our teams to thrive, both inside and outside work.

LogicGate's outcomes-first culture offers benefits like variable pay, equity, paid time off, learning stipends, parental leave, pension, private medical insurance, and more.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development