Property Insurance Manager, Operations page is loaded

Property Insurance Manager, Operations

Reporting into the Director of Operations, Innovation & Strategy, this role’s primary purpose is to ensure that the organisation has appropriate insurance cover for insurable assets, liabilities, and financial risks, whilst ensuring we drive the best value for money for Grosvenor and its customers, while adding further value through the application of wider business risk understanding.

Key Responsibilities

Contract Management

• Responsible for specifying, coordinating, procuring, and managing our brokerage and valuation services to ensure they meet Grosvenor’s requirements.
• Acting as contract manager for the insurance brokerage service provision. Defining understanding, and managing a detailed scope for the service provision, incl. KPIs and SLAs.

Risk Management

• Work with our insurance brokerage to ensure they develop and deliver an insurance strategy suitable for the London estate, our tenants, and in line with legal obligations.
• Responsible for ensuring the effective management of insurance claims across the London estate, utilising digital technologies where needed to improve customer experience.
• Working with our brokerage to collate and report on claims data and outcomes at all levels of the organisation.
• Responsible for the utilisation of our risk management fund to reduce claims and premiums on the estate
• Assisting on risk mitigation projects where the insurance industry has the best source of data, particularly with regards climate impact.

Renewal Processing

• Responsible for oversight of the end to end insurance renewal programme process including coordinating collection of insurance premiums with the finance centre.
• Responsible for the delivery of the insurance revaluation programme to ensure that the estate is always fully insured and costs for revaluations recovered where possible.
• Look to utilise digital technologies to streamline the insurance renewal process.

Financial Management

• Responsible for ensuring in-year adjustments, refunds, and recharges for revalued properties.
• Responsible for record maintenance, distribution, and documentation of the Insurance Programme(s), such as policy, premium, and remuneration levels.
• Oversight and support of the insurance premium renewal collection. Working with the London estate and finance centre to improve timely payment of insurance arrears.

Stakeholder Engagement

• Upskill colleagues and the business in insurance and the vital role it plays.
• Act as the first point of escalation for tenant and business queries.
• Work with our brokerage to communicate our risks and the relative strength of our controls to shape and influence the insurance programme design, and renewal premium.

Key Requirements

• Experience in the delivery and management of Global Insurance Programmes ideally covering property insurance lines and experience of placing overseas insurance, including admitted v non-admitted compliance.
• Strong in analytical and problem-solving supported by proficiency in Excel, with the ability to produce high quality reports.
• Demonstrated strengths with project management and process improvement.
• High level interpersonal and networking skills with the ability to maintain a variety of relationships with multiple stakeholders, including senior stakeholders.
• Strong background in contract risk management and ability to conceptualise risk.
• Real Estate sector experience desirable but not essential.
• Experience in the insurance industry.

We know flexibility is important and take a hybrid approach to working, please contact us for further details.

Grosvenor is proud to be a Disability Confident Committed employer. If you would like to speak with us for more detail, please contact grosvenor.recruitment@grosvenor.com .

We want you to have every opportunity to show us your strengths. There are adjustments available for our process, please contact us on grosvenor.recruitment@grosvenor.com to discuss.

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