Chestertons Estate Agency

Property Manager

Location: Islington

Hours: 40 hours per week, Monday - Friday (hybrid role after settling period)

Salary: £32,000 - £34,000 + Commission

We are recruiting a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous property management experience and thrive under pressure. We seek an energetic individual who delivers exceptional service in a fast-paced, high-volume environment.

Main Duties

• Embrace the Chestertons brand and core values
• Protect clients' assets and work in their best interests
• Retain management on the portfolio
• Prioritize and troubleshoot maintenance issues (floods, boilers, leaks, appliances)
• Scrutinize quotes on behalf of clients
• Add value when sending inspection reports
• Negotiate deposit deductions fairly and efficiently within timeframes
• Understand KPIs for the role
• Consistently note on RPS and attach documents to the letters folder
• Set and follow up on tasks for issue management and team support
• Develop understanding of client accounts and statements
• Participate in local branch meetings and fulfill inspection requirements
• Attend weekly 1:1 meetings with senior leadership
• Coordinate with supporting departments (lettings, compliance, accounts, tenancy progression)
• Support team growth and development
• Ensure portfolio compliance (EICR, Gas Safety Certificates)
• Adhere to department standards
• Inform tenants and landlords about tenancy end processes
• Guide clients on deposit dilapidation processes

Attributes

• Ability to work under pressure and escalate issues appropriately
• Strong organizational and time management skills
• Proactive in seeking capacity-appropriate work
• Self-aware of knowledge gaps
• Excellent customer service skills
• High engagement and willingness to learn

About The Company

Chestertons: Over 200 years of history, with 30+ London branches, known for innovation and reputation in London property.

Campions: Rapidly growing UK sales and lettings group, including brands like Chase Buchanan, Retirement Homesearch, and Campions Lettings & Management, managing thousands of properties annually.

Perks and Benefits

Employee assistance, holiday allowance + public holidays, charity matching, eye care contributions, flu vouchers, birthday leave, health cash plan, and more.

We are an equal opportunities employer committed to diversity and inclusion, considering all applications regardless of ethnicity, religion, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity, or disability.