Property Manager / Housing Manager

Join a professional housing team delivering high-quality housing management and customer service within student accommodation. This front-line Property Manager role focuses on tenancy management, property inspections, and resident support while ensuring an efficient and welcoming environment.

If youve also worked in the following roles, wed also like to hear from you: Housing Officer, Tenancy Manager, Tenancy Officer, Residential Property Manager, Lettings Officer, Accommodation Officer, Residential Property Officer, Lettings Manager, Accommodation Manager

SALARY: £34,800 - £35,432 per annum+ Generous Benefits (see below)

LOCATION: Oxford, Oxfordshire (OX4) Office based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week, Monday Friday, 9am 5pm

JOB OVERVIEW

We have a fantastic new job opportunity for a Property Manager / Housing Manager to join a housing management team delivering a professional and customer-focused service within student accommodation.

As a Property Manager / Housing Manager you will take a front-line role supporting residents, managing tenancies, and ensuring properties are well maintained and compliant. You will work both at reception and across accommodation sites, building positive relationships with residents and stakeholders.

The Property Manager / Housing Manager will oversee allocations, lettings, void management, property inspections and tenancy management while ensuring systems, records and performance targets are maintained to a high standard.

DUTIES

Your duties as a Property Manager / Housing Manager will include:

• Tenancy Management: Manage allocations, lettings and voids in line with organisational policies and procedures

• Property Inspections: Conduct regular property and estate inspections and ensure issues are recorded and resolved

• Resident Support: Act as a key point of contact for residents, providing advice, guidance and resolving housing queries

• Handling: Investigate and resolve resident complaints while maintaining excellent customer service

• Records Management: Maintain accurate housing management records across IT systems and manual documentation

• Performance Monitoring: Ensure tenancy management targets and service performance indicators are achieved

• Stakeholder Engagement: Build effective relationships with internal teams and external partners

• Legal Proceedings: Attend court hearings, evictions and external meetings when required

• Operational Support: Support the Area Manager to ensure offices operate in line with contractual obligations

• Out-of-Hours Support: Assist with the organisation or provision of an out-of-hours housing management service

CANDIDATE REQUIREMENTS

• Educated to GCSE level or equivalent in Maths and English (Grades A* - C)

• Experience working in a customer-centred environment and dealing with the public essential

• Demonstrable ability to adapt swiftly to evolving work environments

• Strong problem-solving skills, able to navigate complex challenges and implement effective solutions

• Intermediate MS Office skills and willingness to learn new systems

• Knowledge of housing law in relation to Assured Shorthold Tenancies desirable

• Strong organisational and multi-tasking skills with the ability to prioritise tasks effectively

• Excellent communication and interpersonal skills

• Driving license and own car desirable, but not essential

BENEFITS

• 25 days holiday (Plus Bank Holidays)
• Up to 8% contributory pension
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%.

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14502

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