Role Title: Property Officer Reporting To: Customer Experience & Property Manager Grade: EVH Grade 7

Job Purpose: To deliver a high-quality, customer-focused reactive repairs and maintenance service to a defined patch of occupied properties. The Property Officer will be responsible for diagnosing and specifying repairs, coordinating contractors, monitoring performance and ensuring excellent customer outcomes.

The role places strong emphasis on proactive communication with tenants, effective support for vulnerable households, accurate property and stock condition data and the efficient use of digital and mobile working systems. The post holder will work closely with Housing Officers and colleagues across the Association to minimise repairs-related tenancy risk, support sustainability objectives and drive continuous improvement.

The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time.

Key Responsibilities

Reactive Repairs & Contractor Management Deliver a reactive repair...