Property Operations & Customer Manager

London (office-based)

£50,000 - £60,000 + bonus

The Business:

We’re working with a fast-growing, purpose-led property business transforming vacant buildings into affordable homes for young professionals, key workers and creatives.

They operate a growing portfolio across London and the South East, combining strong commercial performance with a clear social impact mission.

The Role:

This is a hands-on operational role sitting at the centre of the business.

You’ll own the day-to-day running of the customer and property operations function - ensuring properties stay full, operations run smoothly, and customers have a consistently strong experience.

You’ll be expected to roll your sleeves up - from running viewings to handling complex situations and improving how things work across the board.

What You’ll Own:

• Drive and maintain high occupancy across the property portfolio
• Lead day-to-day customer and operational delivery
• Oversee viewings, onboarding and offboarding processes
• Own and track KPIs - occupancy, responsiveness, customer experience
• Act as the escalation point for complex or sensitive cases
• Identify inefficiencies and implement better processes and structure
• Work closely with leadership to scale operations as the business grows

What Success Looks Like:

• Properties consistently filled with the right customers
• Clear, structured and efficient operational processes
• Strong visibility and reporting on performance
• A well-run, accountable customer function
• Issues resolved quickly and professionally

What They’re Looking For:

• Strong commercial awareness - understands occupancy drives revenue
• Proven ability to run operations in a fast-paced environment
• Comfortable being hands-on and visible day-to-day
• Resilient and calm under pressure
• Strong interpersonal skills - able to manage people and situations effectively
• Highly organised, detail-focused and decisive

Nice to have:

• Experience in property, lettings or similar operational environments
• Experience using CRM or operational systems

Why This Role:

• Genuine ownership of a core business function
• High-growth environment with real momentum
• Opportunity to shape and improve operations
• Mix of commercial, operational and people-focused responsibility

This role suits someone who:

• Takes ownership without waiting
• Is comfortable dealing with real-world challenges
• Thrives in a hands-on, fast-moving environment

If you’re looking for a purely strategic or low-pressure role - this won’t be the right fit.

Please click "Apply" if interested.