Quality Assurance Analyst II Grade-B2

4 Days Old

Job Title: Quality Analyst

Department: Quality

Reports to: Operations Manager

Location: Hybrid in Glasgow City Park, 3 days in the office

Contract Type: Permanent

Position: Performance Coach

Role Overview:

Working as a Performance Coach within the Banking and Insurance Sector, the post holder will be adynamic and results-driven person, able to help individuals achieve peak performance. You will work closely campaign leadership to identify performance gaps, and the root cause of these gaps to set actionable goals, influencing the team members to achieve their campaign quality metrics.

The Performance Coach provides constructive feedback, delivers proven coaching techniques, including side by side’s, show and tell, role plays and other established coaching methods. They will collaborate with campaign leadership to help design AI and other technology led coaching solutions. Candidates must have strong communication skills, both written and oral, be a problem solver and have the ability to motivate and inspire.

Competencies & Skills Required

Conduct one-on-one coaching sessions to improve performance and achieve business goals
Lead group sessions, delivering bite size learning and key communications
Assess current performance and identify areas for development
Provide constructive feedback and guidance to foster continuous improvement
Comfortable with adapting to different coaching techniques to influence colleagues behaviours and motivate them into positive change
Track progress and adjust coaching plans to ensure sustainable results
Ability to handle and turn around difficult conversations, turning negative situations into positive ones
Ability to cope under pressure

Skills/personal attributes

Attention to detail
Ability to take on new challenges and ideas
Excellent communication skills both written and verbal
High levels of emotional intelligence
Confident and capable of communicating with team members
Organized with the ability to meet deadlines
Ability to cope under pressure
Ability to adapt to different coaching styles and techniques

Qualifications and Experience

Must have positive attendance track record within the last 12 months
Existing quality results must be exemplary

Apply

Location:: Airdrie
Job Type:: FullTime

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