HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.Working with over 240,000 patients across numerous therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.OverviewWe are recruiting for a Quality Assurance Lead to join our Quality Department. If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help make a difference to patients’ everyday lives, then this is the opportunity for you!Main ResponsibilitiesThe Quality Assurance Lead will manage Product Quality Issues (PQIs), work in partnership with Market Authorisation Holders and the NHS, support medication safety, and help ensure the highest standards of patient care and regulatory compliance across our homecare services. You will have strong communication skills, a passion for quality and patient safety, and significant experience in patient counseling.Product Quality Issue ManagementLead in the management of PQIsEnsure accurate patient records are maintainedEnsure robust communication with Marketing Authorisation Holders (MAHs) and the NHSTroubleshoot product/device issues and escalate as neededMaintain the PQI mailbox and ensure timely case progressionManage product requests, safe storage, tracking, and returns to MAHsWork with all stakeholders to ensure appropriate reimbursementDevelop PQI standard operating procedures, job aids, and work instructionsLiaise with MAHs regarding product investigations and follow-upPrepare PQI data and reporting for internal teams, NHS, pharmaceutical clients, and financeSupport finance in handling invoice disputesPatient Safety & Medication SupportSupport HealthNet’s pharmacy and nursing teams in their assessment of PQIs to determine if likely product or training issueContact patients to discuss the reported issue and provide clear, accurate advice on medication usage, dosage, storage, and administrationSupport patients with adherence strategies and answer medication-related queriesSupport the pharmacovigilance team in responding to adverse events and medicine information queriesConduct medication reconciliation and home stock checks to support PQI managementTraining and GovernanceSupport training of HealthNet staff about PQIs and pharmacovigilance reportingMaintain and update SOPsQuality, Compliance & AuditSupport ongoing audit readiness across HealthNet quality processesEnsure PQI management complies with GDP, ISO 9001, GPhC, CQC, NHS, and client requirementsMaintain accurate documentation within CRM and quality systemsSupport internal/external audits with evidence and process oversightCollaborate with the pharmacovigilance team on product-related safety eventsRepresent the quality assurance team in client meetings regarding compliance, PQIs, and product returnsCross-Functional CollaborationWork with the logistics team and their affiliates, nurses, pharmacists, and Patient Support teams to maintain patient safetySupport continuous improvement initiatives related to PQIsExperience and SkillsKnowledge of medication safety and patient counsellingExperience in pharmacy, healthcare, homecare, or regulated environments (essential)Experience in patient-facing roles (essential)Familiarity with PQIs, pharmacovigilance, or quality systems (desirable)Previous experience in a management role (desirable)Ability to prioritise time efficiently, excellent problem-solving skills, and adaptability to changeCapable of working independently and willing to take initiative when discrepancies are foundGood computer skills, including MS Office suite and ability to learn new programsQualificationsGPhC registration as a Pharmacy Technician (essential)Science or healthcare degree (desirable)Project management: 2 years (desirable)Personal Skills & QualitiesStrong verbal and written communication skillsSelf-motivated, dedicated, with a committed approachGood problem-solving and planning skillsAbility to multitask whilst working under pressureFlexible, proactive, resourceful, and efficientTeam player and supportive of othersExcellent IT and data management skillsResilient and adaptablePlanning and OrganisingTeamwork and LeadershipMotivation and CommitmentDecision MakingDelivering resultsCommunicationProblem SolvingWhat We OfferCompetitive salary structure25 days holiday + bank holidayPension SchemeOngoing training and developmentEmployee Assistance Programme including 24/7 access to remote GP appointmentsRefer a friend schemeUniform providedKit bags for all Homecare NursesPerks and benefits via PerkboxLong service awardsPlease note: Due to a high volume of applications, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will be in touch shortly. #J-18808-Ljbffr