The Quality Manager is accountable for driving quality excellence across the Packaging Business Unit by leading root cause investigations, resolving customer claims, and ensuring compliance with quality standards. This role acts as the primary liaison between manufacturing sites, technical teams, and commercial stakeholders to improve customer satisfaction and reduce opportunity costs. In this role you will be accountable for... 1. Customer Quality & Claim Resolution Own end-to-end management of customer complaints and claims, ensuring timely resolution and clear communication of corrective actions. Provide customers with accurate quality data and root cause analysis reports. 2. Quality Investigations & Continuous Improvement Lead complex divisional investigations for escalated quality issues, driving Accelerated Root Cause (ARC) processes. In collaboration with R&D/GSC Standardize test methods and quality control plans across sites. Identify systemic issues and implement preventive measures to reduce recurrence. Offer support and business insight to R&D/GSC on the implementation of robust processes for formulation reviews to mitigate and overcome potential risks in formulation. 3. Collaboration & Stakeholder Engagement Partner with Plant Quality Managers to execute regional quality plans and share best practices. Support new pr...